The EVOHOME Shop Technical Support Package

Our Honeywell evohome Technical Help & Support is one of the many reasons our customers purchase their products from us. Add our technical support package to your evohome order in order to access our 24/7 forum and obtain technical phone support.

Terms & Conditions

• 1. We will not technically support any products bought from other retail shops or merchants.
• 2. The EVOHOME Shop customers must contact us with a valid 9 letter order reference to obtain support.
• 3. ‘Customer Only’ forum access is only granted to The EVOHOME Shop customers who have added our Technical Support Package to their order.
• 4. Wi-Fi & App related issues are not covered in our Technical Support Package and you must contact Resideo on 0300 130 1299 for technical support with these issues.
• 5. A maximum of 30 minutes phone support is eligible per customer. Technical phone support will be charged at a rate of ?15 per 15 minutes thereafter (payable up front).
• 6. We have the right to refuse technical assistance where non-competent persons are requesting technical information that may endanger life or property.
• 7. Technical advise is given to the best of our knowledge and faith based on the information we are provided. By purchasing a Technical Support Package from us you are agreeing that we cannot be held liable for non-related issues that arise after our technical help.

If you have any further questions about our Technical Support Package, please feel free to˜Contact Us.